Refund Policy

Unused credits may be refunded within 7 days of purchase if no AI generations have been used from the pack. Once credits are spent on AI clip or design generation, they are non-refundable because AI compute costs are incurred immediately.

If you generate a shirt design and the design does not render, appear, or "pop up" as expected, the credits spent on that generation are refunded automatically. If the refund does not apply instantly, email us with a screenshot and we will return the credits within 1–2 business days.

The $9.99 publishing fee is refundable within 24 hours if your design has not yet gone live on the shop. After it is published, the fee is non-refundable.

Because this is an instant, permanent account unlock, it is non-refundable once purchased.

Physical merch fulfilled through Shopify follows our shop's return terms — unworn items may be returned within 14 days of delivery. Contact streamerzteam@gmail.com to start a return.

Clipper packages are custom services. Refunds are handled case-by-case before work begins. Once a clipping campaign starts, packages are non-refundable.

If your package arrives damaged, faulty, or incorrect, email us with a photo and we will refund you in full — including shipping — or send a replacement, whichever you prefer. No return shipping cost to you.

If you are shopping from the European Union or the United Kingdom, you have a statutory right to cancel a physical merch order within 14 days of receiving it, for any reason, without giving a reason. Email streamerzteam@gmail.com to cancel and we will refund your payment (including standard delivery) within 14 days of receiving the returned item or proof of return.

Digital items (credits, watermark removal, publishing fees) begin immediately with your consent, so the cancellation right ends once the digital service has been used — unused digital purchases can still be refunded within 14 days.

Damaged, faulty, or not-as-described goods are always refunded in full, and this does not affect your statutory rights under EU consumer law or the UK Consumer Rights Act 2015.

Email streamerzteam@gmail.com with your order details. We respond within 1–2 business days.